Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia

Yeshambel Agumas Ambelie; Amsalu Feleke Demssie; Measho Gbreslassie Gebregziabher

doi:doi:10.11648/j.sjph.20140205.17

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Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia

Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher

Published in Science Journal of Public Health (Volume 2, Issue 5)

Received: 6 August 2014 Accepted: 18 August 2014 Published: 30 August 2014

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Abstract

Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing.

Published in	Science Journal of Public Health (Volume 2, Issue 5)
DOI	10.11648/j.sjph.20140205.17
Page(s)	417-423
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Private Wing, Hospital, Outpatients, Inpatients, Satisfaction

References

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[10]	Abdosh B. The quality of hospital services in eastern Ethiopia: Patient's perspective. Ethiop Health Journal 2006;20:199-200.
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[16]	Syed A. Shamila H. Jabeen R etal. Measuring patient satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital. health line. January-June 2012; 3
[17]	Sreenivas T. Suresh N. a study on patient satisfaction in hospitals. Internationa Journal of research management and bussiness. October 2012;1.
[18]	Bahirdar Felege Hiwot Referal hospital. guideline to private wing 2011.
[19]	Federal Ministry of Health. Federal Ministry of Health Anual report. 2012.
[20]	USAID Health system. Health Care Financing Reform in Ethiopia: Improving Quality and Equity. March 2012.
[21]	Iloh G. Ofoedu J. Njoku p etal. Evaluation of patients' satisfaction with quality of care provided at the National Health Insurance Scheme clinic of a tertiary hospital in South- Eastern Nigeria. Nigeria Journal of clinical practice. 2012 15:469-74.

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APA Style

Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher. (2014). Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Science Journal of Public Health, 2(5), 417-423. https://doi.org/10.11648/j.sjph.20140205.17

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ACS Style

Yeshambel Agumas Ambelie; Amsalu Feleke Demssie; Measho Gbreslassie Gebregziabher. Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Sci. J. Public Health 2014, 2(5), 417-423. doi: 10.11648/j.sjph.20140205.17

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AMA Style

Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher. Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Sci J Public Health. 2014;2(5):417-423. doi: 10.11648/j.sjph.20140205.17

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@article{10.11648/j.sjph.20140205.17,
  author = {Yeshambel Agumas Ambelie and Amsalu Feleke Demssie and Measho Gbreslassie Gebregziabher},
  title = {Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia},
  journal = {Science Journal of Public Health},
  volume = {2},
  number = {5},
  pages = {417-423},
  doi = {10.11648/j.sjph.20140205.17},
  url = {https://doi.org/10.11648/j.sjph.20140205.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20140205.17},
  abstract = {Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing.},
 year = {2014}
}

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TY  - JOUR
T1  - Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia
AU  - Yeshambel Agumas Ambelie
AU  - Amsalu Feleke Demssie
AU  - Measho Gbreslassie Gebregziabher
Y1  - 2014/08/30
PY  - 2014
N1  - https://doi.org/10.11648/j.sjph.20140205.17
DO  - 10.11648/j.sjph.20140205.17
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 417
EP  - 423
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20140205.17
AB  - Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing.
VL  - 2
IS  - 5
ER  -

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Author Information

Yeshambel Agumas Ambelie

Department of Health Service Management and Health Economics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar, Ethiopia
Amsalu Feleke Demssie

Department of Health Service Management and Health Economics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar, Ethiopia
Measho Gbreslassie Gebregziabher

Department of Health Service Management and Health Economics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar, Ethiopia

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APA Style

Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher. (2014). Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Science Journal of Public Health, 2(5), 417-423. https://doi.org/10.11648/j.sjph.20140205.17

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ACS Style

Yeshambel Agumas Ambelie; Amsalu Feleke Demssie; Measho Gbreslassie Gebregziabher. Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Sci. J. Public Health 2014, 2(5), 417-423. doi: 10.11648/j.sjph.20140205.17

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AMA Style

Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher. Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Sci J Public Health. 2014;2(5):417-423. doi: 10.11648/j.sjph.20140205.17

Copy | Download

@article{10.11648/j.sjph.20140205.17,
  author = {Yeshambel Agumas Ambelie and Amsalu Feleke Demssie and Measho Gbreslassie Gebregziabher},
  title = {Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia},
  journal = {Science Journal of Public Health},
  volume = {2},
  number = {5},
  pages = {417-423},
  doi = {10.11648/j.sjph.20140205.17},
  url = {https://doi.org/10.11648/j.sjph.20140205.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20140205.17},
  abstract = {Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia
AU  - Yeshambel Agumas Ambelie
AU  - Amsalu Feleke Demssie
AU  - Measho Gbreslassie Gebregziabher
Y1  - 2014/08/30
PY  - 2014
N1  - https://doi.org/10.11648/j.sjph.20140205.17
DO  - 10.11648/j.sjph.20140205.17
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 417
EP  - 423
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20140205.17
AB  - Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing.
VL  - 2
IS  - 5
ER  -

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