Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers

Richmond Adebiaye

doi:doi:10.11648/j.ajnc.20170603.11

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Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers

Richmond Adebiaye

Published in American Journal of Networks and Communications (Volume 6, Issue 3)

Received: 26 March 2017 Accepted: 14 April 2017 Published: 17 May 2017

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Abstract

The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.

Published in	American Journal of Networks and Communications (Volume 6, Issue 3)
DOI	10.11648/j.ajnc.20170603.11
Page(s)	54-61
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Business, Technology Services, Information Technology, Cultural Gaps, IT Effectiveness

References

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[2]	A. C. McAdams, “An investigation of the relationships between users and providers of information technology services for improved IT effectiveness,” Int. J. Knowledge, Culture & Change Management, vol. 9, no. 1, 2009, pp. 1-9.
[3]	R. Volti, “Society and technological change (3rd ed.),” New York, St. Martin’s Press, 2004.
[4]	A. Cooper, “The inmates are running the Asylum. Indianapolis,” IN, Sams Publishing, 2004.
[5]	R. Adebiaye, “Perspectives for cyber-deterrence: A quantitative analysis of cyber threats and attacks on consumers.” Int. J. Innovative Res. Sci. Eng. Technol, vol. 5, no. 7, pp. 1-17, 2016.
[6]	C. R. Kothari, “Research methodology: Methods and techniques,” New Age Int., 2004.
[7]	R. A. Krueger & M. A. Casey, “Focus groups: A practical guide for applied research,” Sage publications, 2014.
[8]	S. A. McLeod, “Qualitative quantitative,” 2008, Available: www.simplypsychology.org/qualitative-quantitative.html. [Accessed: 10 April, 2017].
[9]	P. F. Drucker, “The coming of the new organization,” 2014. Available: https://hbr.org/1988/01/the-coming-of-the-new-organization. [Accessed: 10 April, 2017].
[10]	B. Dearstyne, “The information enterprise: New challenges new dimensions” Information Management J., vol. 39, no. 4, pp. 38-45, 2005.
[11]	M. Earl & B. Khan, “E-commerce is changing the face of IT.” MIT Sloan Management Review, vol 43, no. 1, pp. 64-71, 2001.
[12]	F. Ricciardi, A. Zardini & C. Rossignoli, “The organizational integration of the IT function: A key enabler of firm capabilities and performance,” J. Innovation & Knowledge, vol.5, no. 3, 2017.
[13]	R. R. Wilcox, “Introduction to robust estimation and testing,” Academic Press, San Diego, CA, 2005.

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Richmond Adebiaye. (2017). Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. American Journal of Networks and Communications, 6(3), 54-61. https://doi.org/10.11648/j.ajnc.20170603.11

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ACS Style

Richmond Adebiaye. Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. Am. J. Netw. Commun. 2017, 6(3), 54-61. doi: 10.11648/j.ajnc.20170603.11

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AMA Style

Richmond Adebiaye. Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. Am J Netw Commun. 2017;6(3):54-61. doi: 10.11648/j.ajnc.20170603.11

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@article{10.11648/j.ajnc.20170603.11,
  author = {Richmond Adebiaye},
  title = {Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers},
  journal = {American Journal of Networks and Communications},
  volume = {6},
  number = {3},
  pages = {54-61},
  doi = {10.11648/j.ajnc.20170603.11},
  url = {https://doi.org/10.11648/j.ajnc.20170603.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajnc.20170603.11},
  abstract = {The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.},
 year = {2017}
}

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TY  - JOUR
T1  - Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers
AU  - Richmond Adebiaye
Y1  - 2017/05/17
PY  - 2017
N1  - https://doi.org/10.11648/j.ajnc.20170603.11
DO  - 10.11648/j.ajnc.20170603.11
T2  - American Journal of Networks and Communications
JF  - American Journal of Networks and Communications
JO  - American Journal of Networks and Communications
SP  - 54
EP  - 61
PB  - Science Publishing Group
SN  - 2326-8964
UR  - https://doi.org/10.11648/j.ajnc.20170603.11
AB  - The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.
VL  - 6
IS  - 3
ER  -

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Author Information

Richmond Adebiaye

Department of Cybersecurity Technology, University of Maryland University College (UMUC), Adelphi, USA

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Plain Text BibTeX RIS

APA Style

Richmond Adebiaye. (2017). Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. American Journal of Networks and Communications, 6(3), 54-61. https://doi.org/10.11648/j.ajnc.20170603.11

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ACS Style

Richmond Adebiaye. Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. Am. J. Netw. Commun. 2017, 6(3), 54-61. doi: 10.11648/j.ajnc.20170603.11

Copy | Download

AMA Style

Richmond Adebiaye. Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers. Am J Netw Commun. 2017;6(3):54-61. doi: 10.11648/j.ajnc.20170603.11

Copy | Download

@article{10.11648/j.ajnc.20170603.11,
  author = {Richmond Adebiaye},
  title = {Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers},
  journal = {American Journal of Networks and Communications},
  volume = {6},
  number = {3},
  pages = {54-61},
  doi = {10.11648/j.ajnc.20170603.11},
  url = {https://doi.org/10.11648/j.ajnc.20170603.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajnc.20170603.11},
  abstract = {The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.},
 year = {2017}
}

Copy | Download

TY  - JOUR
T1  - Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers
AU  - Richmond Adebiaye
Y1  - 2017/05/17
PY  - 2017
N1  - https://doi.org/10.11648/j.ajnc.20170603.11
DO  - 10.11648/j.ajnc.20170603.11
T2  - American Journal of Networks and Communications
JF  - American Journal of Networks and Communications
JO  - American Journal of Networks and Communications
SP  - 54
EP  - 61
PB  - Science Publishing Group
SN  - 2326-8964
UR  - https://doi.org/10.11648/j.ajnc.20170603.11
AB  - The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.
VL  - 6
IS  - 3
ER  -

Copy | Download